The Simply Done Right Service Pledge is our commitment to you to make your business more profitable by gong the extra mile in your dealings with McClung-Logan. Whether you are buying a new or used machine, renting equipment, ordering a part, or having your machine serviced, we have always been and will always be completely transparent in our dealings with you. If a mistake was made on our part that negatively impacts your business, we will do what it takes to correct the situation. We strive to develop long-term relationships with our customers because your success is also our success.
Experience the difference that comes from working with a true equipment partner who is dedicated to your success and profitability. We are your team behind the handshake. This pledge gives you peace of mind that you’ll have a dedicated partner that is truly invested in your business:
- We’re available to assist you 24/7.
- We communicate in any way you prefer (phone, text or email).
- We’ll get your equipment or parts to you as quickly as possible, and we have the extensive inventory to deliver on this promise.
- We maintain our equipment with a committed and manufacturer-trained service team.
- We work hard to minimize your downtime and will provide loaner equipment whenever possible while yours is in the shop.