At McClung-Logan, we pride ourselves on offering top-tier service and parts support for all your equipment needs. We understand how critical it is to get your machines up and running quickly, which is why we want to let you know that text messaging is the most efficient way to reach our team. If you’re wondering why texting is the better option for getting in touch with our Service and Parts Departments, here are some compelling reasons:
When you call a busy service or parts department, there’s a chance you’ll be placed on hold, especially during peak hours. By texting, you skip the wait and get your question sent directly to the right person. Our team is set up to handle texts efficiently, meaning you’re likely to get a quicker response than if you were waiting on the phone.
Whether you’re at a job site, in the office, or on the go, texting is far more convenient than placing a phone call. You can send your inquiry when it’s convenient for you, without needing to pause your work to speak on the phone. Plus, you won’t need to worry about missing important details or updates if you’re unable to answer the phone later — your entire conversation history is saved in your message thread.
When you text our Service and Parts teams, there’s less room for miscommunication. You can send photos of parts, serial numbers, or error messages directly through text, ensuring our team gets the most accurate information to assist you. This can save time and reduce back-and-forth clarification, making it easier to identify exactly what you need.
Sometimes, it’s easier to multi-task when texting rather than being tied to a phone call. With texting, you can send your message while you continue working, without interrupting your workflow. You can also communicate at your own pace, allowing you to follow up with any questions or additional details when you’re ready.
With text messages, everything is documented and easily accessible for future reference. Need to check the part number you discussed last week or look back at a service recommendation? Simply scroll through your conversation history. This makes it easy to track orders, review quotes, or confirm service details without needing to dig through old emails or notes.
While our team works hard during business hours, you can send a text anytime — day or night. If you think of a question or need to place a parts request after-hours, you can text us and rest assured that we’ll see it first thing when we’re back in the office. No more waiting until the next day to place a call or submit an email request.
Texting allows you to share more than just words. With the ability to send pictures, videos, and even location pins, our team can assist you more effectively. Whether it’s showing a worn-out part or troubleshooting a technical issue, multimedia communication makes it easier for us to understand your needs and provide precise solutions.
We all know the frustration of phone tag. With texting, there’s no need to worry about missed calls or waiting for a call back. Your message will be there, waiting for our team to respond, and you can follow up at your convenience.
At McClung-Logan, we’re dedicated to making your service and parts inquiries as seamless as possible. Texting is a modern, efficient way to get the answers you need without the hassle of waiting on hold or navigating missed calls. Whether you’re looking for parts or service support, send us a text, and experience the faster, more convenient way to stay connected.
Text us today and let us help you keep your equipment running smoothly!
Experience the McClung-Logan difference — where your time and satisfaction are always our priority!
